Shipping and Returns

Worldwide Shipping

Yes, we ship to all locations in the world! We will ship all our orders from our atelier in the Netherlands. 

2-8 business days

2-8 business days

2-8 business days

4-9 business days

Australia/ New Zealand
4-9 business days

All other countries
5-10 days

How can I track my order?
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some time before the tracking information is available.You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to ENSEMBLE. 

Duties & Taxes
International shipments may be subject to duties and taxes depending on the item being shipped and the countries of the sending and receiving parties. Payment for all duties and taxes are the responsibility of the buyer or receiving party at the time of delivery.

Within 14 days of delivery, you can return a product for refund. These returns are at your own charge, the costs of re-shipping is free. The product(s) must be returned in theoriginal packaging and condition. Unworn, unwashed, undamaged, all tags included. (incomplete products, tags or labels damaged, worn or soiled will not be accepted). No refund on sale items. 

How to return or exchange
Just don’t worry. That’s our motto.

Please send us an e-mail (click here), and we will send you all the information you need to proceed with the return of the goods.As soon as we receive your return, we will make sure to handle your return/refund request within 5 business days.We havefree returns with Paypal. Didn’t pay with paypal? Then you are responsible for the return costs. 

Just click here to activate the Paypal Service.  If you have any other questions, please feel free to send us an email.

Click here
to go back to our store